Adjusting…everybody’s got to do it. Some do it for a living
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Tuesday, October 27, 2015

What you should know about Claims Adjuster prerequisites and licensing


Today we’re going to touch on two topics.  Insurance Claims Adjuster prerequisites and Adjuster licensing.

Background Training Prerequisite

The best background, in my opinion, is to have a basic knowledge of construction. After all you’ll be writing estimates for repairs. If a tree knocks a hole through the roof, can you rebuild it on paper?

If you don’t have any idea about construction that’s an easy fix. Find any storm chasing roofing company and tell them you want to sell roofs for them. If you have a pulse they’ll hire you—straight commission of course. Hang out for a storm or two and you’ll be meeting with adjusters inspecting roofs for hail damage normally. You’ll learn the basics of roof and siding measuring, installation and repairs. You’ll have the opportunity to read the finished product of insurance claims from several different carriers and you’ll meet lots of adjusters and you can pick their brains and learn insurance adjuster lingo.

And if you work hard you can make a good income while you learn. Many good adjusters started out as roofing salesman. 

That is just one simple way to get your feet wet in the world of an adjuster. It’s not necessary but a working knowledge of construction will assist you a great deal when it comes time to write an estimate for repairs from a chicken dinner gone wrong that burned half the kitchen down. But this is about becoming an adjuster, so I’m not going to delve into construction basics 101.

License

The first solid step toward actually becoming an adjuster is to become licensed. I’m asked often. How do I do what you do? Do I have to go to school? The answer is yes and no. 

You don’t have to go to school, but you do have to pass a test to obtain an adjuster’s license for your state. However, some states do not require an adjuster’s license. In that case if you live in Missouri for instance, you can adjust claims without an adjuster’s license.

But, you’ll be hard pressed to find anyone who will give you a claim to run if you don’t have a license. So even though it’s not required per se by law—it is required by the folks who’ll give you the claims. So, by default, you’re going to have to obtain an adjuster’s license from somewhere.

The common consensus is that Texas is the easiest place to obtain a license. I’ve been licensed in multiple states and I didn’t notice one being harder than the other once you figured out what they wanted.  Some states are more user-friendly. They tell you exactly what to do in easy to follow steps. While other states like Minnesota, the last time I took a test for them, are not so user-friendly. They said you need to pass the test, but they didn’t provide any easy access as to what information was on the test so you could prepare—I think they call that, Minnesota nice.

Anyway, if you live in a state that requires a license you’ll need to get licensed as a resident adjuster for that state if you want to run claims in that state.  Click here to find out your state requirements for obtaining a license in your particular state.

You can go to school for a fee and obtain a license. Fees usually range anywhere from $300 - $700 and last a few days to a week. You can get a license anywhere even if you don’t live there. If you live in Minnesota and want to get a license in Texas, you can. And many folks do this. You will be allowed to get a non-resident license. The Texas license is recognized or reciprocal in several other states. Thus, allowing you to work claims in other reciprocal states. So, you can have a Texas license, and then if a hurricane hits Mississippi, you can work claims there because you are licensed in Texas.

The individual states many times require you to purchase a temporary license or they may call it an emergency license. They’ll charge the adjusters flooding their state a nominal fee usually $25-$45 for a license that is good for 90 days or so allowing you to work the storm. After that you can keep up the license simply by renewing it, which of course requires another fee. It’s a source of revenue for the state and regulates in a small way who is in their state adjusting.

Remember, I said the answer was yes and no, regarding whether you had to go to school to be an adjuster. Well, the reason I said that was because of continuing education requirements. Typically every two years you must renew your license—pay a fee, of course—and document that you have completed the required number of hours of continuing education.

The requirements vary from state to state. But generally around 20-30 hours. You can choose how you want to do this. A vacation to Florida to attend a three day training when it’s 20 below zero in your hometown may be a nice way to fulfill your requirements and take a tax deductible vacation. Also, you can take online courses. Each state will advise individually what classes are required and acceptable as CE credits. Click here to see what your state requires.
 
So, in summary go to the website for your particular state and read what is required for licensing procedures. Take the test. If you don’t pass, don’t feel bad—count it as training. One of the best adjusters I know took the test five times before he passed. So, take the test as many times as you need to and count all the ones prior to passing as practice exams. When you pass the test--smile and say, “I’m a licensed adjuster.”

Yeehaw!

      Now what?

Having a license doesn’t make you any money. It doesn’t give you any claims to run. And it doesn’t teach you how to handle a claim even if you got one. Actually, getting licensed has little to do with the actual workings of how to be an adjuster.  

But, never fear…that’s why I’m here. J


Well, thanks for stopping by, that’s all for today.

What questions do you have about adjusting? How can I help?

I read you correspondence and try to answer as quickly as possible.

Adjust well,
Doug Spurling




WANT TO START LIVING YOUR ADJUSTER'S LIFE TODAY?


* No need spend time and hundreds of dollars with training and travel.
* Everything you need to know from resume to payday.
* No sales gimmick or hook.
* Simple words penned with sweat from years of adjusting and one on one training. 

FREE BONUS!

Adjuster’s Life comes not only with words and examples but a promise to personally assist you for * FREE *as you build your adjusting career.

The Adjuster’s Life thrives in any economy, you can too. 

Are you ready to see what it’s like to ride through a storm with an adjuster?

What’re you waiting for?


 


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Tuesday, October 20, 2015

Insurance Claims Adjuster School 101.1


Every day folks just like you are enjoying Insurance Claims Adjuster Jobs.

Everyday day people scour the web looking for Claims Adjuster Training.

If you’re one of them, congrats! You're in the right place: 


Insurance Claims Adjuster School 101.1



What is Claims Adjusting?


On my first deployment to a major hurricane I was a nervous green horn. I didn’t have enough confidence to make a decision and so I asked questions—lots of them.

That was good. Never be afraid to ask questions—lots of them. That’s how you learn. Especially in the insurance world—there is no dumb question.

Policy language can be confusing and can be interpreted differently. So, if it’s your first day on the job or you’ve been at it for thirty years, if you have a question, ask. Don’t be ashamed to ask. And when you ask too many, and it’s time to cut the umbilical cord, they’ll let you know. They did me. The long hours and endless flow of questions fired at my inside handler finally wore on his nerves until he blurted out:
You’re an adjuster—adjust.

I continue to ask questions—lots of them.
  
I don’t think he realized the wisdom of his words that day. I’ve forgotten his name, but still remember his words. It remains some of the best advice I’ve been given regarding adjusting even after all these years.

You may do the same things over and over, but no claim should be considered a brainless cookie-cutter exercise. Consider each and every claim as having its own unique set of circumstances and adjust each scenario against policy guidelines, and then, make a recommendation accordingly. As an adjuster you’re paid to give recommendations.

Kind of like CSI

Sometimes the human element gets involved and things get a little hairy. You may hear someone tell you that old crack in the drywall resulted from a tree hitting the roof. Perhaps. Perhaps not. Your job is to gather evidence and determine what direct physical damage was related to the insured peril. And also, just as important—damage not related to the insured peril—especially damages claimed by insured as resultant damage. We’ll get into that, in more detail later.

Remember, adjusting, in a nutshell is to let the carrier know if they need to write a check and if so; why, and how much. You are the eyes and ears of the carrier. You are to see what happened. Listen to what the Insured said happened. And document this through photos, sketches and written word. Generally the carrier is the check writer, and they will hold the final decision regarding what gets paid. 

An official statement you can make might sound like this:

“I do not have authority to extend or deny coverage.”

But, I usually say something like:

“It’s not my check book, so your carrier will make the final coverage decision. If it were my check book…I’d be fishing right now.”

This statement basically says the same thing, but in a way they’ll remember—which keeps you off the hook. And the insured is less likely to get confused and say you promised them a big fat check.

Well, that’s all for today.

What questions do you have about how to get an insurance claims adjuster job? Or insurance claims adjuster training?  

I read you correspondence and try to answer as quickly as possible.

Doug Spurling



WANT TO START LIVING YOUR ADJUSTER'S LIFE TODAY?

The # 1 Best Selling Insurance Adjuster Training is at your fingertips.

* No need spend time and hundreds of dollars with training and travel.
* Everything you need to know from resume to payday.
* No sales gimmick or hook.
* Simple words penned with sweat from years of adjusting and one on one training. 

FREE BONUS!

Adjuster’s Life comes not only with words and examples but a promise to personally assist you for FREE *as you build your adjusting career.

The Adjuster’s Life thrives in any economy, you can too. 

Are you ready to see what it’s like to ride through a storm with an adjuster?

What’re you waiting for?



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Wednesday, October 14, 2015

Adjuster’s Life Off the Best Sellers List At the Best Price EVER!


Adjuster’s Life 

Off the Best Sellers List

At the Best Price EVER!



 Ever dream of having the freedom to travel? 

Do you ever wish you had more time off? 

Adjuster’s Life shows you how to do just that—and get paid for it to boot. 

Your Insurance Claims Adjuster job is at your fingertips. 


What you need to know, from resume to payday, is packed inside the pages of this little Adjuster Training manual. 

No sales gimmick or hook. Just the simple words of a seasoned adjuster penned with sweat from years of one on one field training. 

This manual comes not only with words, examples and web-links, but a promise to be your personal coach as you build your adjusting career! 

Do you want to see what it’s like to ride through a storm as an adjuster? 


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This business thrives in any economy, and you can too. Whether you’re looking for a rewarding 
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Doug Spurling 

AdjustersLife@aol.com


*New* Free online flood insurance courses from the NFIP !


*New* Free online flood insurance courses from the NFIP !





Course Overview
This course satisfies the annual training requirement for Claims Adjusters to maintain active status in the database of qualified adjusters. The National Flood Insurance Program (NFIP) Bureau and Statistical Agent maintains a database of NFIP qualified independent adjusters. One of the requirements to be a "NFIP certified adjuster" is to complete certain annual training requirements.

Course Objectives:
·         Review Policy Form
·         Review Claims Manual

Primary Audience
Independent Claims Adjusters who want to become "NFIP Certified Adjusters" or maintain their "NFIP Certified Adjuster" status.

Prerequisites
None

CEUs:
0.5

Course Length:
5 hours


This link tells about the course:





The link to begin the training is here: https://emilms.fema.gov/IS1104/



Adjuster Courses


New and experienced adjusters seeking the necessary knowledge and skill to adjust claims for the NFIP will find NFIP Claims Review for Adjusters, formerly a 7-hour classroom presentation, essential for adjusting NFIP claims. This course defines the role, standards, and necessary requirements to adjust claims within the NFIP. In addition, it offers an overview of the Standard Flood Insurance Policy through a step-by-step outline of the similarities and contrasts found in the Dwelling Form, General Property Form, and the Residential Condominium Building Association Policy. With a focus on providing excellent customer service, this course also identifies common errors and adjustment issues where special attention is needed to ensure a high level of quality in the claims settlement process.
http://training.fema.gov/is/courseoverview.aspx?code=IS-1104




Adjusters are among the first responders to interact with policyholders after a flood and therefore play a critical role in representing the NFIP. Due to the traumatic nature of a flooding event, adjusters must create and maintain a customer-centric focus during each interaction with the policyholder. Adjuster Customer Service provides guidance on using empathy, sincerity, friendliness, and other skills to communicate effectively with policyholders. The course reviews the attributes of excellent customer service and aids the adjuster in building positive rapport with each policyholder.
http://training.fema.gov/is/courseoverview.aspx?code=IS-1107



NFIP flood losses and loss settlements are particularly specialized. To adjust NFIP claims, a flood adjuster must be qualified and must complete the process of becoming an NFIP certified adjuster. NFIP adjusters achieve levels of authority based on flood adjusting experience and knowledge of the Program. Introduction to Flood Claims provides an overview of adjusting NFIP claims and reviews the NFIP Standard Flood Insurance Policy.
http://training.fema.gov/is/courseoverview.aspx?code=IS-1112




Due to coverage limitations, adjusting claims in buildings with basements can be challenging. Understanding Basement Coverage reviews key characteristics of basement buildings and discusses covered and non-covered building and personal property items located in basement buildings. The course concludes with a review of special adjustment issues.
http://training.fema.gov/is/courseoverview.aspx?code=IS-1109




Introduction to Commercial Claims reviews the General Property Form as it relates to both small and large commercial claims, and provides a review of certification requirements, adjuster authority, documentation requirements, and adjustment standards and requirements. Knowledge in each of these areas is fundamental to meeting Program requirements for flood adjusters. The course presents two case studies that reflect real world flood adjusting experiences and challenge the learner to apply flood adjusting concepts involving policy limits, reserve estimating, and coverage restrictions.
http://training.fema.gov/is/courseoverview.aspx?code=IS-1111





Monday, October 12, 2015

YOU made Adjuster's Life a Best Seller! THANK YOU Check it out and register to win...


You put Adjuster's Life in the Top Rated Best Sellers list at Amazon in four categories!

Thank you!


CHECK IT OUT...

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#4 Best Seller Estimating


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# 11 Best Seller Casualty Insurance



IF YOU HAVEN’T ALREADY—START YOUR ADJUSTER'S LIFE NOW

Your new business as an IndependentInsurance Adjuster is at your fingertips. Begin now. No need waste time and hundreds of dollars with training and travel. Everything you need to know from resume to payday. No sales gimmick or hook to try and get you to attend an expensive school. Just simple words penned with sweat from years of adjusting and one on one training. Adjuster’s Life comes not only with words and examples but a promise to personally assist you as you build your adjusting career. The Adjuster’s Life thrives in any economy, you can too. Do you want to see what it’s like to ride through a storm as an adjuster? Well then, what’re you waiting for? Jump in—let’s roll.




Let me thank you by entering you in a contest to win two free Adjuster Life books (one paper back and one e-book!) Just send your email address to: AdjustersLife@aol.com


Remember, if you have any questions or just want to shoot the breeze, send me an e-mail or leave a comment.

Saturday, October 10, 2015

Wow Thank you!


I'm sorry the picture didn't turn out very good, but look at all those stars....

Thank you, seriously Thank. You.

While I wasn't looking, ya'll were reading and emailing and leaving comments like this...




Overwhelmed... you have put Adjuster's Life in the Top Rated Best Sellers list at Amazon in four categories!

Thank you! 







START YOUR ADJUSTER'S LIFE NOW

Your new business as an Independent Insurance Adjuster is at your fingertips. Begin now. * No need waste time and hundreds of dollars with training and travel. * Everything you need to know from resume to payday. * No sales gimmick or hook to try and get you to attend an expensive school. * Just simple words penned with sweat from years of adjusting and one on one training. Adjuster’s Life comes not only with words and examples but a promise to personally assist you as you build your adjusting career. This business thrives in any economy, and you can too. Do you want to see what it’s like to ride through a storm as an adjuster? Well then, what’re you waiting for? Jump in—let’s roll.

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Remember, if you have any questions or just want to shoot the breeze, send me an e-mail or leave a comment. 

Monday, October 5, 2015

So you want to be an insurance adjuster...

So, you want to be an insurance adjuster...

It’s not for everybody
That’s true
Staying up late
Getting up early
One eye on the weather channel
One hand on the suitcase handle
Always ready to go
Cuz you never know
When or
Where
Or for how long
You just know, you gotta go
Like a cowboy's call to a rodeo
Or a Fireman’s call to smoke

You don’t do it for the money…
Well, some do.
But a real adjuster knows
It’s really more than that.
It’s being there when the smoke clears to offer a ray of hope
Shaking hands
Hugging necks
Saying prayers
With and for
Those who survived
Hurricanes
Floods
Fires
Tornadoes

And all the things they call natural disasters…even though there’s nothing natural about a person’s world being turned upside down.

The unseen destruction above every policy limit, is the stress and worry and fear that blows stronger than any storm that ever blew them in.

It’s more than a paycheck—more than just a job.
It’s a rescue mission.
It’s a people business.

It’s saving the message
From the man who called
Months after the storm—so long you’d all but forgotten.

How you stood in his ram-shackled kitchen

His heart broken beyond what writing an estimate could repair.
Surrounded by color crayon pictures his daughter had drawn
His quivering voice echoed off walls once filled with laughter, back before the storm, back when that broken down house was a home…back before dark clouds settled and sent mother and child running from it all.

You remember how he walked down the hall and tenderly touched the pictures of his wife and daughter.
How he told of spending every Christmas together, in that house.
How he didn’t think he could handle spending one alone.
He said, thanks, when you told him everything would be okay.
He wiped his eyes and couldn’t speak when you told him you’d pray.

And then, months after it all

He called.

He’d saved your number. Remembered your name. The money was spent. The repairs were made.

But that wasn’t the reason for his call.

His voice held that same quiver, but this time it wasn’t sad.

He laughed as he said his wife and daughter were back home and he just wanted to say thanks, because after that day in the kitchen when you offered a kind word, and told him everything would be okay.

It changed his life, his heart, gave him hope.

Because, it could’ve been different.
It wasn’t what he’d planned.

The revolver was loaded and sat in the drawer of the night stand. But you offered more than just help with the restoration of a house—you offered hope for the restoration of a home.

So now, every now and then, when the days get long and the nights get short, and it seems every person in the world has turned to greed. You click through the messages and find the one you need. The smile in your heart returns, and you remember the reason why you do what you do, when you hear that shaky voice say,

“I just want to say thanks Mr. Doug…it’s gonna be a great Christmas after all.”




(first posted at Cat Adjuster Stuff )



START YOUR ADJUSTER'S LIFE NOW

Your new business as an Independent Insurance Adjuster is at your fingertips. Begin now. No need waste time and hundreds of dollars with training and travel. Everything you need to know from resume to payday. No sales gimmick or hook to try and get you to attend an expensive school. Just simple words penned with sweat from years of adjusting and one on one training. Adjuster’s Life comes not only with words and examples but a promise to personally assist you as you build your adjusting career. This business thrives in any economy, and you can too. Do you want to see what it’s like to ride through a storm as an adjuster? Well then, what’re you waiting for? Jump in—let’s roll.


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Remember, this place is for you, so if you have any questions or you just want to shoot the breeze, leave a comment or shoot me an e-mail